30-Day money-back guarantee
This app ("TapTrap") is operated by Dené Kok. We want every TapTrap purchase to feel worth it. If you change your mind about a coin pack or bundle, you can request a full refund within 30 days of the order date. Refunds are processed by Google Play, the seller of record for all TapTrap in-app purchases.
How to request a refund
- Open Google Play refund requests and sign in with the Google account you purchased with.
- Open the relevant transaction and choose Request a refund. Google will email you with the next steps.
- If you can't find your order or need help, email us at denekok@gmail.com with the order date and the email used at checkout, and we'll confirm the purchase and support your Google Play refund request.
When refunds may be reduced or declined
Coin packs and bundles deliver virtual currency to your in-game account immediately. Where coins or other items have been substantially consumed before the refund request we may decline the refund, or grant a partial refund proportional to the unused portion. Refunds are not available for purchases older than 30 days, or for accounts suspended for breach of our Terms & Conditions (e.g. cheating, payment fraud, or chargeback abuse).
Where allowed by Google Play's underlying refund policy we will always honour the more customer-favourable outcome.
How long it takes
Once Google Play approves a refund the funds typically appear back on your original payment method within 3–10 business days, depending on your bank or card issuer. Your in-game coin balance and any items granted by the refunded purchase will be removed from your account; if you have already spent them we may record a small negative balance that is offset by future rewards.
Contact
For account or refund support email denekok@gmail.com. For invoice or billing questions please contact Google Play support at Google Play Help.